Refund policy
At Gorakhpur Terracotta, every piece is lovingly handcrafted by skilled artisans using centuries-old traditional techniques. We take great care in packaging each item to ensure it reaches you safely.
Our Return Policy We accept return/replacement requests only in the following cases:
- Wrong product delivered — a different product was sent than what you ordered
- Significantly different size delivered — major deviation from the listed dimensions
- Product damaged in transit — only if a clear, uninterrupted unboxing video is provided as proof at the time of opening the package
We do not accept returns for:
- Minor natural variations in colour, texture, or finish — these are inherent to handmade terracotta
- Damage caused after delivery due to mishandling
- Change of mind or personal preference
- Customised or made-to-order items
- Bulk or wholesale orders
- Transit damage claims without an unboxing video
Resolution — Replacement Only We do not offer monetary refunds. In all eligible cases, we will offer a replacement of the same product, subject to availability. If the same product is unavailable, we will work with you to find a suitable alternative.
How to Raise a Request Please contact us within 48 hours of delivery:
- Email: gorakhpurterracottahub@gmail.com
- Phone/WhatsApp: 8707501837
Share your order number, the unboxing video (mandatory for transit damage claims), and photographs of the item received. Requests raised after 48 hours will not be considered.
Important Note We strongly recommend recording a clear, uninterrupted unboxing video for every order. Without this video, we will be unable to process any transit damage claims.
For any queries, reach us at gorakhpurterracottahub@gmail.com or WhatsApp us at 8707501837 — we're happy to help.