Terms of service

Welcome to Gorakhpur Terracotta. By accessing or placing an order on our website www.gorakhpurterracotta.com, you agree to be bound by the following Terms of Service. Please read them carefully before making a purchase.

1. About Us Gorakhpur Terracotta is a brand dedicated to preserving and promoting the authentic, GI-tagged handcrafted terracotta art of Gorakhpur. All our products are 100% handmade by skilled local artisans.

2. Products

  • All products are handcrafted and may have natural variations in size, colour, shape, and texture. These are not defects but a hallmark of genuine handmade craft.
  • Product images are representative. Actual products may vary slightly due to the handmade nature.
  • We reserve the right to discontinue or modify any product without prior notice.

3. Orders & Pricing

  • All prices are listed in Indian Rupees (INR) and are inclusive of applicable taxes unless stated otherwise.
  • We reserve the right to cancel or refuse any order at our discretion, including in cases of pricing errors or suspected fraudulent activity.
  • Once an order is placed and confirmed, it cannot be modified or cancelled.

4. Shipping

  • We ship pan-India. Delivery timelines are estimates and may vary due to location, courier delays, or other factors beyond our control.
  • Risk of loss or damage passes to the customer upon handover to the courier partner.

5. Returns & Replacements Our return and replacement policy is governed by our Return & Refund Policy, which forms part of these Terms. Please refer to it for full details.

6. Intellectual Property All content on this website — including images, text, logos, and product descriptions — is the property of Gorakhpur Terracotta and may not be reproduced, distributed, or used without prior written permission.

7. Limitation of Liability Gorakhpur Terracotta shall not be liable for any indirect, incidental, or consequential damages arising from the use of our products or website. Our maximum liability shall not exceed the value of the order placed.

8. Governing Law These Terms of Service shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the jurisdiction of courts in Gorakhpur, Uttar Pradesh.

9. Contact Us For any questions regarding these Terms, please reach out to us:

  • Email: gorakhpurterracottahub@gmail.com
  • Phone/WhatsApp: 8707501837